Prescott Instruments are dedicated to providing exceptional services to all. Enabling our customers to get the maximum benefit from their instruments is at the heart of what we do. Our customer service extends over a wide range of mediums including Service and Calibration, Maintenance, Technical Support, and Consultation.

Customer support is available both offline and online, remote and in-person and offered through a structured or on-demand basis.

Worldwide Agents

Our strong relationships and global connections ensure customer satisfaction worldwide. Our international network spans over 20 countries, ensuring our customers receive reliable service and support, wherever they may be.


We can provide guidance and assistance in choosing the right instrument for your needs. Our experts are on hand to offer technical advice and support from the outset, helping our customers make the best choices for their business needs.

Technical Support

We offer a comprehensive range of customer support solutions, both online and offline. Customers can access ongoing remote software support assistance and technical guidance, including refresher training and personalised application seminars.

Service & Calibration

We can service and calibrate your instruments and equipment on demand, conforming to calibration accreditation. With ISO 17025 certification, we are authorised to perform calibration on a host of laboratory instruments, not just those from Prescott Instruments.

Service Contracts

Our service contracts include maintenance, servicing, calibration and breakdown cover. With built-in flexibility, our service contracts work around your day-to-day operations, providing peace of mind for your business future.

Parts & Spares

We supply an extensive list of parts for all Prescott Instruments and for most rubber testing equipment. Save time by ordering an essential spares pack along with your instrument purchase. Explore, browse and buy online from our dedicated shop, Rheometer Spares.

Online Services

Use our selection of online services to connect with us wherever and whenever you choose. Upgrade your Labline Software Support Licence, purchase essential maintenance parts and accessories, and register with us online to receive personalised updates.

Purchase parts, spares, consumables, accessories and much more via our dedicated online shop, Rheometer Spares.
Streamline your access to service and support by registering your instruments online.
If your Labline Software Support Licence is due to expire, you can renew online in a few easy steps.